{"id":6464,"date":"2026-08-25T16:23:58","date_gmt":"2026-08-25T19:23:58","guid":{"rendered":"https:\/\/leyard.com.br\/?page_id=6464"},"modified":"2026-08-25T16:46:26","modified_gmt":"2026-08-25T19:46:26","slug":"logistica-reversa","status":"publish","type":"page","link":"https:\/\/leyard.com.br\/esp\/logistica-reversa\/","title":{"rendered":"Log\u00edstica Reversa"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6464\" class=\"elementor elementor-6464\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c317d88 e-flex e-con-boxed e-con e-parent\" data-id=\"c317d88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b18d465 elementor-widget elementor-widget-html\" data-id=\"b18d465\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- BLOCO PRONTO PARA COLAR EM UM WIDGET HTML DO ELEMENTOR -->\r\n<style>\r\n  #leyard-logistica-reversa {\r\n    --ly-red: #d71920;\r\n    --ly-blue: #00689d;\r\n    --ly-green: #159447;\r\n    --ly-green-dark: #0c6b35;\r\n    --ly-ink: #15212b;\r\n    --ly-muted: #5f6b75;\r\n    --ly-line: #dde4e8;\r\n    --ly-soft: #f4f7f8;\r\n    --ly-white: #ffffff;\r\n    color: var(--ly-ink);\r\n    font-family: Arial, Helvetica, sans-serif;\r\n    font-size: 16px;\r\n    line-height: 1.65;\r\n  }\r\n\r\n  #leyard-logistica-reversa * { box-sizing: border-box; }\r\n  #leyard-logistica-reversa .ly-sr-only { position: absolute !important; width: 1px; height: 1px; padding: 0; margin: -1px; overflow: hidden; clip: rect(0,0,0,0); white-space: nowrap; border: 0; }\r\n  #leyard-logistica-reversa a { color: inherit; }\r\n  #leyard-logistica-reversa .ly-wrap { width: min(1160px, calc(100% - 40px)); margin: 0 auto; }\r\n  #leyard-logistica-reversa .ly-section {\r\n    position: relative;\r\n    left: 50%;\r\n    width: 100vw;\r\n    max-width: 100vw;\r\n    margin-right: -50vw;\r\n    margin-left: -50vw;\r\n    padding: 64px 0;\r\n  }\r\n  #leyard-logistica-reversa .ly-section--soft { background: #f7f7f7; }\r\n  #leyard-logistica-reversa .ly-kicker {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    gap: 9px;\r\n    margin: 0 0 12px;\r\n    color: var(--ly-red);\r\n    font-size: 13px;\r\n    font-weight: 800;\r\n    letter-spacing: .1em;\r\n    text-transform: uppercase;\r\n  }\r\n  #leyard-logistica-reversa .ly-kicker::before {\r\n    width: 28px;\r\n    height: 3px;\r\n    background: var(--ly-red);\r\n    content: \"\";\r\n  }\r\n  #leyard-logistica-reversa h1,\r\n  #leyard-logistica-reversa h2,\r\n  #leyard-logistica-reversa h3 { margin-top: 0; color: var(--ly-ink); line-height: 1.18; }\r\n  #leyard-logistica-reversa h1 { margin-bottom: 22px; font-size: clamp(38px, 6vw, 66px); letter-spacing: -.045em; }\r\n  #leyard-logistica-reversa h2 { margin-bottom: 20px; font-size: clamp(32px, 4.2vw, 50px); letter-spacing: -.035em; }\r\n  #leyard-logistica-reversa h3 { margin-bottom: 8px; font-size: 20px; }\r\n  #leyard-logistica-reversa p { margin: 0 0 18px; }\r\n  #leyard-logistica-reversa ul { margin: 10px 0 0; padding-left: 20px; }\r\n  #leyard-logistica-reversa li { margin-bottom: 5px; }\r\n  #leyard-logistica-reversa .ly-lead { max-width: 800px; color: #33414c; font-size: clamp(18px, 2.2vw, 21px); }\r\n  #leyard-logistica-reversa .ly-heading { max-width: 790px; margin-bottom: 46px; }\r\n  #leyard-logistica-reversa .ly-heading p { color: var(--ly-muted); font-size: 18px; }\r\n  #leyard-logistica-reversa .ly-section > .ly-wrap > .ly-heading { margin-right: auto; margin-left: auto; text-align: center; }\r\n\r\n  #leyard-logistica-reversa .ly-hero {\r\n    position: relative;\r\n    left: 50%;\r\n    width: 100vw;\r\n    max-width: 100vw;\r\n    margin-right: -50vw;\r\n    margin-left: -50vw;\r\n    height: clamp(260px, 22vw, 380px);\r\n    overflow: hidden;\r\n    background: #0b7b42;\r\n    border-top: 5px solid var(--ly-red);\r\n  }\r\n  #leyard-logistica-reversa .ly-hero img { display: block; width: 100%; height: 100%; margin: 0; object-fit: cover; object-position: center; }\r\n  #leyard-logistica-reversa .ly-hero::before {\r\n    position: absolute;\r\n    right: 0;\r\n    bottom: 0;\r\n    left: 0;\r\n    height: 8px;\r\n    background: linear-gradient(90deg, var(--ly-red) 0 18%, var(--ly-blue) 18% 52%, var(--ly-green) 52% 100%);\r\n    content: \"\";\r\n  }\r\n  #leyard-logistica-reversa #programa { padding-top: 0; padding-bottom: 0; }\r\n  #leyard-logistica-reversa .ly-overview-grid { max-width: 1160px; margin: 0 auto; }\r\n  #leyard-logistica-reversa .ly-overview-intro {\r\n    position: relative;\r\n    left: 50%;\r\n    width: 100vw;\r\n    max-width: 100vw;\r\n    height: 400px;\r\n    margin-right: -50vw;\r\n    margin-bottom: 0;\r\n    margin-left: -50vw;\r\n    overflow: hidden;\r\n    background: #f4f0e9;\r\n  }\r\n  #leyard-logistica-reversa .ly-overview-intro::before {\r\n    position: absolute;\r\n    inset: 0 auto 0 0;\r\n    z-index: 1;\r\n    width: 58%;\r\n    background: linear-gradient(90deg, #f4f0e9 0%, #f4f0e9 70%, rgba(244,240,233,.92) 84%, rgba(244,240,233,0) 100%);\r\n    content: \"\";\r\n  }\r\n  #leyard-logistica-reversa .ly-overview-copy {\r\n    position: absolute;\r\n    top: 50%;\r\n    left: max(28px, calc((100vw - 1160px) \/ 2));\r\n    z-index: 2;\r\n    width: min(500px, 42vw);\r\n    margin: 0;\r\n    transform: translateY(-50%);\r\n  }\r\n  #leyard-logistica-reversa .ly-overview-copy h2 { font-size: clamp(30px, 3vw, 44px); }\r\n  #leyard-logistica-reversa .ly-overview-copy .ly-lead { font-size: 17px; line-height: 1.55; }\r\n  #leyard-logistica-reversa .ly-overview-copy p { margin-bottom: 13px; }\r\n  #leyard-logistica-reversa .ly-editorial-image { position: absolute; inset: 0; overflow: hidden; min-height: 0; margin: 0; background: #f4f0e9; }\r\n  #leyard-logistica-reversa .ly-editorial-image::after { position: absolute; right: 0; bottom: 0; width: 110px; height: 7px; background: linear-gradient(90deg, var(--ly-red), var(--ly-blue)); content: \"\"; }\r\n  #leyard-logistica-reversa .ly-editorial-image img { display: block; width: 100%; height: 100%; min-height: 0; object-fit: cover; object-position: center; }\r\n  #leyard-logistica-reversa .ly-overview-panel {\r\n    position: relative;\r\n    left: 50%;\r\n    width: 100vw;\r\n    max-width: 100vw;\r\n    margin-right: -50vw;\r\n    margin-left: -50vw;\r\n    padding: 42px max(24px, calc((100vw - 1160px) \/ 2));\r\n    background: #f6f7f7;\r\n    border: 0;\r\n    border-radius: 0;\r\n    box-shadow: none;\r\n  }\r\n  #leyard-logistica-reversa .ly-overview-panel-title { margin-bottom: 24px; color: var(--ly-ink); font-size: 22px; font-weight: 800; }\r\n  #leyard-logistica-reversa .ly-tags { display: flex; flex-wrap: wrap; gap: 10px; margin-top: 30px; }\r\n  #leyard-logistica-reversa .ly-tag {\r\n    padding: 8px 14px;\r\n    background: rgba(255,255,255,.09);\r\n    border: 1px solid rgba(255,255,255,.18);\r\n    border-radius: 999px;\r\n    color: var(--ly-white);\r\n    font-size: 14px;\r\n    font-weight: 700;\r\n    box-shadow: 0 5px 18px rgba(0,0,0,.12);\r\n    backdrop-filter: blur(8px);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-hero-proof {\r\n    display: grid;\r\n    grid-template-columns: repeat(3, 1fr);\r\n    gap: 1px;\r\n    max-width: 610px;\r\n    margin-top: 34px;\r\n    overflow: hidden;\r\n    background: rgba(255,255,255,.16);\r\n    border: 1px solid rgba(255,255,255,.16);\r\n    border-radius: 14px;\r\n    box-shadow: 0 18px 48px rgba(0,0,0,.22);\r\n    backdrop-filter: blur(12px);\r\n  }\r\n  #leyard-logistica-reversa .ly-proof-item { padding: 18px 20px; background: rgba(5,20,33,.62); }\r\n  #leyard-logistica-reversa .ly-proof-item strong { display: block; color: var(--ly-white); font-size: 23px; line-height: 1; }\r\n  #leyard-logistica-reversa .ly-proof-item span { display: block; margin-top: 6px; color: #bfcdd5; font-size: 12px; line-height: 1.3; text-transform: uppercase; letter-spacing: .05em; }\r\n\r\n  #leyard-logistica-reversa .ly-grid { display: grid; gap: 18px; }\r\n  #leyard-logistica-reversa .ly-grid--situations { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 0; }\r\n  #leyard-logistica-reversa .ly-situation {\r\n    position: relative;\r\n    min-height: 112px;\r\n    padding: 20px 16px;\r\n    background: transparent;\r\n    border: 0;\r\n    border-top: 1px solid #d5d8da;\r\n    border-radius: 0;\r\n    box-shadow: none;\r\n    text-align: left;\r\n  }\r\n  #leyard-logistica-reversa .ly-situation::before { display: none; }\r\n  #leyard-logistica-reversa .ly-situation:nth-child(-n+4) { border-top: 1px solid #d5d8da; }\r\n  #leyard-logistica-reversa .ly-situation:nth-child(n+5) { border-top: 1px solid #d5d8da; }\r\n  #leyard-logistica-reversa .ly-situation:not(:nth-child(4n)) { border-right: 1px solid #e1e4e6; }\r\n  #leyard-logistica-reversa .ly-situation:last-child { grid-column: span 2; border-right: 0; }\r\n  #leyard-logistica-reversa .ly-num {\r\n    display: inline-grid;\r\n    width: 36px;\r\n    height: 36px;\r\n    margin-bottom: 12px;\r\n    place-items: center;\r\n    border-radius: 50%;\r\n    background: var(--ly-red);\r\n    color: var(--ly-white);\r\n    font-size: 15px;\r\n    font-weight: 800;\r\n  }\r\n  #leyard-logistica-reversa .ly-situation strong { display: block; font-size: 15px; line-height: 1.35; }\r\n\r\n  #leyard-logistica-reversa .ly-steps { display: block; max-width: 1160px; margin: 0 auto; border-top: 1px solid #cfd4d7; }\r\n  #leyard-logistica-reversa .ly-step {\r\n    position: relative;\r\n    display: grid;\r\n    grid-template-columns: 120px 1fr;\r\n    column-gap: 28px;\r\n    padding: 36px 0;\r\n    background: transparent;\r\n    border: 0;\r\n    border-bottom: 1px solid #cfd4d7;\r\n    border-radius: 0;\r\n    box-shadow: none;\r\n  }\r\n  #leyard-logistica-reversa .ly-step::after { display: none; }\r\n  #leyard-logistica-reversa .ly-step > *:not(.ly-step-number) { grid-column: 2; }\r\n  #leyard-logistica-reversa .ly-step-number {\r\n    position: static;\r\n    grid-column: 1;\r\n    grid-row: 1 \/ span 20;\r\n    width: auto;\r\n    height: auto;\r\n    color: var(--ly-red);\r\n    font-size: 56px;\r\n    font-weight: 800;\r\n    letter-spacing: -.06em;\r\n    line-height: 1;\r\n  }\r\n  #leyard-logistica-reversa .ly-step-number::before { display: none; content: \"\"; }\r\n  #leyard-logistica-reversa .ly-step h3 { margin-bottom: 13px; font-size: 25px; }\r\n  #leyard-logistica-reversa .ly-step p:last-child { margin-bottom: 0; }\r\n  #leyard-logistica-reversa .ly-step-note {\r\n    margin-top: 16px;\r\n    padding: 13px 15px;\r\n    background: #eef6fa;\r\n    border-left: 3px solid var(--ly-blue);\r\n    border-radius: 6px;\r\n    color: #294b5c;\r\n    font-size: 14px;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-process-visual {\r\n    position: relative;\r\n    left: 50%;\r\n    width: 100vw;\r\n    max-width: 100vw;\r\n    margin-right: -50vw;\r\n    height: 420px;\r\n    margin-bottom: 0;\r\n    margin-left: -50vw;\r\n    overflow: hidden;\r\n    background: #f4f0e9;\r\n  }\r\n  #leyard-logistica-reversa .ly-process-visual img { display: block; width: 100%; height: 100%; object-fit: contain; object-position: center; background: #f4f0e9; }\r\n  #leyard-logistica-reversa .ly-process-visual-caption { position: absolute; right: 0; bottom: 0; left: 0; padding: 14px 24px; background: rgba(255,255,255,.94); border-bottom: 4px solid var(--ly-red); color: var(--ly-ink); font-size: 15px; font-weight: 700; line-height: 1.4; text-align: center; }\r\n\r\n  #leyard-logistica-reversa .ly-alert {\r\n    display: grid;\r\n    grid-template-columns: auto 1fr;\r\n    gap: 18px;\r\n    margin-top: 28px;\r\n    padding: 24px 26px;\r\n    background: #111820;\r\n    border: 0;\r\n    border-radius: 0;\r\n    color: #fff;\r\n  }\r\n  #leyard-logistica-reversa .ly-alert h3 { color: #fff; }\r\n  #leyard-logistica-reversa .ly-alert p { color: #d8e0e5; }\r\n  #leyard-logistica-reversa .ly-alert-icon {\r\n    display: grid;\r\n    width: 42px;\r\n    height: 42px;\r\n    place-items: center;\r\n    border-radius: 50%;\r\n    background: var(--ly-red);\r\n    color: white;\r\n    font-size: 22px;\r\n    font-weight: 800;\r\n  }\r\n  #leyard-logistica-reversa .ly-alert p { margin: 0; }\r\n\r\n  #leyard-logistica-reversa .ly-grid--guidance { grid-template-columns: repeat(4, 1fr); }\r\n  #leyard-logistica-reversa .ly-guidance-section {\r\n    overflow: hidden;\r\n    background: #0b1015;\r\n  }\r\n  #leyard-logistica-reversa .ly-guidance-section .ly-kicker { color: #fff; }\r\n  #leyard-logistica-reversa .ly-guidance-section .ly-kicker::before { background: #fff; }\r\n  #leyard-logistica-reversa .ly-guidance-section h2 { color: #fff; }\r\n  #leyard-logistica-reversa .ly-guidance {\r\n    display: grid;\r\n    grid-template-columns: 54px 1fr;\r\n    gap: 16px;\r\n    align-items: start;\r\n    padding: 28px 0;\r\n    background: transparent;\r\n    border: 0;\r\n    border-bottom: 1px solid rgba(255,255,255,.2);\r\n    border-radius: 0;\r\n    box-shadow: none;\r\n  }\r\n  #leyard-logistica-reversa .ly-guidance .ly-num { margin: 0; background: transparent; border: 1px solid rgba(255,255,255,.5); }\r\n  #leyard-logistica-reversa .ly-guidance p { margin: 0; color: #fff; font-size: 16px; line-height: 1.55; }\r\n\r\n  #leyard-logistica-reversa .ly-contact {\r\n    padding: 70px 56px;\r\n    background: #f3f4f5;\r\n    border-radius: 0;\r\n    color: var(--ly-ink);\r\n    box-shadow: none;\r\n  }\r\n  #leyard-logistica-reversa .ly-contact h2,\r\n  #leyard-logistica-reversa .ly-contact h3 { color: var(--ly-ink); }\r\n  #leyard-logistica-reversa .ly-contact p { color: #58626a; }\r\n  #leyard-logistica-reversa .ly-contact-grid { display: grid; grid-template-columns: 1fr; gap: 28px; text-align: center; }\r\n  #leyard-logistica-reversa .ly-contact-links { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; max-width: 820px; margin: 0 auto; width: 100%; }\r\n  #leyard-logistica-reversa .ly-contact-link {\r\n    display: block;\r\n    padding: 13px 16px;\r\n    background: #fff;\r\n    border: 1px solid #ccd1d4;\r\n    border-radius: 999px;\r\n    color: var(--ly-ink);\r\n    font-weight: 700;\r\n    text-decoration: none;\r\n    transition: .2s ease;\r\n  }\r\n  #leyard-logistica-reversa .ly-contact-link:hover { background: #111820; border-color: #111820; color: #fff; transform: translateY(-1px); }\r\n  #leyard-logistica-reversa .ly-contact-small { margin-top: 18px; color: #606a72 !important; font-size: 14px; }\r\n\r\n  #leyard-logistica-reversa .ly-faq-list { display: block; max-width: 1000px; margin: 0 auto; border-top: 1px solid #cfd3d5; }\r\n  #leyard-logistica-reversa details.ly-faq {\r\n    background: transparent;\r\n    border: 0;\r\n    border-bottom: 1px solid #cfd3d5;\r\n    border-radius: 0;\r\n    box-shadow: none;\r\n  }\r\n  #leyard-logistica-reversa details.ly-faq[open] { border-color: #9ca3a8; box-shadow: none; }\r\n  #leyard-logistica-reversa .ly-faq summary {\r\n    display: flex;\r\n    align-items: center;\r\n    gap: 0;\r\n    padding: 25px 54px 25px 0;\r\n    cursor: pointer;\r\n    list-style: none;\r\n    position: relative;\r\n    color: var(--ly-ink);\r\n    font-size: 18px;\r\n    font-weight: 700;\r\n    line-height: 1.35;\r\n  }\r\n  #leyard-logistica-reversa .ly-faq summary::-webkit-details-marker { display: none; }\r\n  #leyard-logistica-reversa .ly-faq summary::after {\r\n    position: absolute;\r\n    right: 0;\r\n    width: 26px;\r\n    height: 26px;\r\n    color: #111;\r\n    content: \"+\";\r\n    font-size: 25px;\r\n    font-weight: 400;\r\n    line-height: 25px;\r\n    text-align: center;\r\n  }\r\n  #leyard-logistica-reversa .ly-faq[open] summary::after { content: \"\u2212\"; }\r\n  #leyard-logistica-reversa .ly-faq-index { display: none; }\r\n  #leyard-logistica-reversa .ly-faq-answer { max-width: 880px; padding: 0 0 28px; color: #4e5a63; }\r\n  #leyard-logistica-reversa .ly-faq-answer p:last-child,\r\n  #leyard-logistica-reversa .ly-faq-answer ul:last-child { margin-bottom: 0; }\r\n  #leyard-logistica-reversa .ly-faq--green summary { color: var(--ly-ink); }\r\n\r\n  @media (max-width: 920px) {\r\n    #leyard-logistica-reversa .ly-overview-intro { display: flex; height: auto; min-height: 0; flex-direction: column; }\r\n    #leyard-logistica-reversa .ly-overview-intro::before { display: none; }\r\n    #leyard-logistica-reversa .ly-overview-copy { position: static; width: auto; padding: 38px 28px 22px; transform: none; background: #f4f0e9; }\r\n    #leyard-logistica-reversa .ly-editorial-image { position: relative; inset: auto; width: 100%; height: 340px; }\r\n    #leyard-logistica-reversa .ly-grid--situations,\r\n    #leyard-logistica-reversa .ly-grid--guidance { grid-template-columns: repeat(2, 1fr); }\r\n    #leyard-logistica-reversa .ly-situation:last-child { grid-column: span 2; }\r\n    #leyard-logistica-reversa .ly-contact-grid { grid-template-columns: 1fr; gap: 24px; }\r\n  }\r\n\r\n  @media (max-width: 600px) {\r\n    #leyard-logistica-reversa { font-size: 15px; }\r\n    #leyard-logistica-reversa .ly-wrap { width: min(100% - 28px, 1160px); }\r\n    #leyard-logistica-reversa .ly-section { padding: 44px 0; }\r\n    #leyard-logistica-reversa .ly-hero { height: 210px; }\r\n    #leyard-logistica-reversa .ly-hero img { min-height: 0; object-fit: cover; object-position: center; }\r\n    #leyard-logistica-reversa .ly-overview-panel { padding: 22px; }\r\n    #leyard-logistica-reversa .ly-editorial-image { height: 280px; min-height: 0; }\r\n    #leyard-logistica-reversa .ly-editorial-image img { min-height: 0; }\r\n    #leyard-logistica-reversa .ly-process-visual { height: 280px; margin-bottom: 0; }\r\n    #leyard-logistica-reversa .ly-process-visual-caption { padding: 20px; font-size: 15px; }\r\n    #leyard-logistica-reversa .ly-grid--situations,\r\n    #leyard-logistica-reversa .ly-grid--guidance { grid-template-columns: 1fr; }\r\n    #leyard-logistica-reversa .ly-situation:last-child { grid-column: auto; }\r\n    #leyard-logistica-reversa .ly-situation { min-height: auto; }\r\n    #leyard-logistica-reversa .ly-step { grid-template-columns: 64px 1fr; column-gap: 14px; padding: 34px 0; }\r\n    #leyard-logistica-reversa .ly-step-number { font-size: 39px; }\r\n    #leyard-logistica-reversa .ly-contact-links { grid-template-columns: 1fr; }\r\n    #leyard-logistica-reversa .ly-contact { padding: 27px 22px; border-radius: 14px; }\r\n    #leyard-logistica-reversa .ly-alert { grid-template-columns: 1fr; }\r\n    #leyard-logistica-reversa .ly-faq summary { padding: 20px 42px 20px 0; font-size: 16px; }\r\n    #leyard-logistica-reversa .ly-faq-answer { padding: 0 0 22px; }\r\n  }\r\n\r\n  \/* NOVA DIRE\u00c7\u00c3O VISUAL \u2014 editorial, limpa e inspirada em grandes marcas *\/\r\n  #leyard-logistica-reversa {\r\n    background: #fff;\r\n    color: #171d22;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-wrap {\r\n    width: min(1180px, calc(100% - 64px));\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-section {\r\n    padding: 78px 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-kicker {\r\n    margin-bottom: 14px;\r\n    color: var(--ly-red);\r\n    font-size: 12px;\r\n    letter-spacing: .16em;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-kicker::before {\r\n    width: 32px;\r\n    height: 2px;\r\n  }\r\n\r\n  #leyard-logistica-reversa h2 {\r\n    font-size: clamp(34px, 3.7vw, 54px);\r\n    font-weight: 700;\r\n    letter-spacing: -.045em;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-hero {\r\n    height: clamp(270px, 22vw, 390px);\r\n    border-top: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-hero::before {\r\n    height: 5px;\r\n  }\r\n\r\n  #leyard-logistica-reversa #programa {\r\n    padding: 0;\r\n    background: #fff;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-grid {\r\n    max-width: none;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-intro {\r\n    left: 50%;\r\n    display: grid;\r\n    grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);\r\n    width: 100vw;\r\n    min-height: 540px;\r\n    height: auto;\r\n    margin: 0 -50vw 0;\r\n    overflow: hidden;\r\n    background: #f5f2ed;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-intro::before {\r\n    display: none;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-copy {\r\n    position: static;\r\n    z-index: auto;\r\n    display: flex;\r\n    width: auto;\r\n    max-width: none;\r\n    margin: 0;\r\n    padding: 54px 7vw 52px max(32px, calc((100vw - 1180px) \/ 2));\r\n    flex-direction: column;\r\n    justify-content: center;\r\n    transform: none;\r\n    background: #f5f2ed;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-copy h2 {\r\n    max-width: 570px;\r\n    margin-bottom: 22px;\r\n    font-size: clamp(34px, 3.2vw, 50px);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-copy .ly-lead,\r\n  #leyard-logistica-reversa .ly-overview-copy > p:last-child {\r\n    max-width: 590px;\r\n    color: #374149;\r\n    font-size: 16px;\r\n    line-height: 1.65;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-editorial-image {\r\n    position: relative;\r\n    inset: auto;\r\n    grid-column: 2;\r\n    grid-row: 1;\r\n    width: 100%;\r\n    height: 100%;\r\n    min-height: 540px;\r\n    margin: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-editorial-image::after {\r\n    top: 0;\r\n    right: auto;\r\n    bottom: 0;\r\n    left: 0;\r\n    width: 5px;\r\n    height: auto;\r\n    background: linear-gradient(180deg, var(--ly-red), var(--ly-blue), var(--ly-green));\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-editorial-image img {\r\n    object-position: 62% center;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-panel {\r\n    left: 50%;\r\n    width: 100vw;\r\n    margin: 0 -50vw;\r\n    padding: 52px max(32px, calc((100vw - 1180px) \/ 2)) 54px;\r\n    background: #101820;\r\n    color: #fff;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-panel-title {\r\n    margin-bottom: 30px;\r\n    color: #fff;\r\n    font-size: clamp(22px, 2vw, 30px);\r\n    font-weight: 700;\r\n    letter-spacing: -.02em;\r\n    text-align: center;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-grid--situations {\r\n    grid-template-columns: repeat(7, minmax(0, 1fr));\r\n    gap: 0;\r\n    border-top: 1px solid rgba(255,255,255,.18);\r\n    border-bottom: 1px solid rgba(255,255,255,.18);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation,\r\n  #leyard-logistica-reversa .ly-situation:last-child {\r\n    grid-column: auto;\r\n    min-height: 150px;\r\n    padding: 26px 15px 24px;\r\n    border: 0;\r\n    border-right: 1px solid rgba(255,255,255,.16);\r\n    color: #fff;\r\n    text-align: center;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation:last-child {\r\n    border-right: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num {\r\n    width: 48px;\r\n    height: 48px;\r\n    margin: 0 auto 16px;\r\n    background: transparent;\r\n    color: var(--ly-red);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num svg {\r\n    display: block;\r\n    width: 42px;\r\n    height: 42px;\r\n    fill: none;\r\n    stroke: currentColor;\r\n    stroke-width: 1.8;\r\n    stroke-linecap: round;\r\n    stroke-linejoin: round;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation strong {\r\n    color: #fff;\r\n    font-size: 15px;\r\n    line-height: 1.4;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-process-visual {\r\n    left: 50%;\r\n    width: 100vw;\r\n    height: 430px;\r\n    margin: 0 -50vw;\r\n    background: #f3efe7;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-process-visual img {\r\n    object-fit: contain;\r\n    background: #f3efe7;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-process-visual-caption {\r\n    padding: 13px 24px;\r\n    background: rgba(255,255,255,.96);\r\n    border: 0;\r\n    color: #3e484f;\r\n    font-size: 14px;\r\n    font-weight: 600;\r\n  }\r\n\r\n  #leyard-logistica-reversa #como-solicitar {\r\n    padding: 86px 0 76px;\r\n    background: #fff;\r\n  }\r\n\r\n  #leyard-logistica-reversa #como-solicitar .ly-heading {\r\n    max-width: 820px;\r\n    margin-bottom: 64px;\r\n  }\r\n\r\n  #leyard-logistica-reversa #como-solicitar .ly-heading p:last-child {\r\n    max-width: 720px;\r\n    margin: 0 auto;\r\n    color: #58636b;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-steps {\r\n    position: relative;\r\n    max-width: 1040px;\r\n    border-top: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-steps::before {\r\n    position: absolute;\r\n    top: 28px;\r\n    bottom: 28px;\r\n    left: 47px;\r\n    width: 1px;\r\n    background: #d9dfe2;\r\n    content: \"\";\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-step {\r\n    grid-template-columns: 96px minmax(0, 1fr);\r\n    column-gap: 34px;\r\n    padding: 0 0 54px;\r\n    border: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-step:last-child {\r\n    padding-bottom: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-step-number {\r\n    z-index: 1;\r\n    display: grid;\r\n    grid-row: 1 \/ span 20;\r\n    width: 96px;\r\n    height: 96px;\r\n    place-items: center;\r\n    background: #fff;\r\n    border: 1px solid #d8dde0;\r\n    border-radius: 50%;\r\n    color: var(--ly-red);\r\n    font-size: 30px;\r\n    font-weight: 800;\r\n    letter-spacing: 0;\r\n    box-shadow: 0 10px 30px rgba(20,32,42,.08);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-step-number::before {\r\n    display: none;\r\n    content: \"\";\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-step h3 {\r\n    margin: 8px 0 14px;\r\n    font-size: clamp(23px, 2vw, 29px);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-step p,\r\n  #leyard-logistica-reversa .ly-step li {\r\n    color: #47535c;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-step-note {\r\n    margin-top: 18px;\r\n    padding: 16px 18px;\r\n    background: #f0f7f3;\r\n    border: 0;\r\n    border-left: 3px solid var(--ly-green);\r\n    border-radius: 0 8px 8px 0;\r\n    color: #315344;\r\n  }\r\n\r\n  #leyard-logistica-reversa #como-solicitar > .ly-wrap > .ly-alert {\r\n    max-width: 1040px;\r\n    margin: 58px auto 0;\r\n    padding: 28px 32px;\r\n    background: #101820;\r\n    border-left: 5px solid var(--ly-red);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance-section {\r\n    padding: 82px 0;\r\n    background: #eef4f0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance-section .ly-heading {\r\n    margin-bottom: 48px;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance-section .ly-kicker {\r\n    color: var(--ly-red);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance-section .ly-kicker::before {\r\n    background: var(--ly-red);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance-section h2 {\r\n    color: #17221c;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-grid--guidance {\r\n    grid-template-columns: repeat(2, minmax(0, 1fr));\r\n    gap: 0 48px;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance {\r\n    grid-template-columns: 42px minmax(0, 1fr);\r\n    gap: 16px;\r\n    min-height: 94px;\r\n    padding: 22px 0;\r\n    border-bottom: 1px solid #cddbd2;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance .ly-num {\r\n    width: 34px;\r\n    height: 34px;\r\n    margin: 0;\r\n    background: var(--ly-green);\r\n    border: 0;\r\n    color: transparent;\r\n    font-size: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance .ly-num::after {\r\n    color: #fff;\r\n    content: \"\u2713\";\r\n    font-size: 17px;\r\n    font-weight: 800;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance p {\r\n    color: #26372e;\r\n    font-size: 16px;\r\n  }\r\n\r\n  #leyard-logistica-reversa #canais-atendimento {\r\n    padding: 0;\r\n    background: #101820;\r\n  }\r\n\r\n  #leyard-logistica-reversa #canais-atendimento .ly-wrap {\r\n    width: 100%;\r\n    max-width: none;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact {\r\n    padding: 82px max(32px, calc((100vw - 1180px) \/ 2));\r\n    background: #101820;\r\n    color: #fff;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact h2,\r\n  #leyard-logistica-reversa .ly-contact h3 {\r\n    color: #fff;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact p {\r\n    color: #c8d0d5;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact-grid {\r\n    grid-template-columns: minmax(0, .85fr) minmax(0, 1.15fr);\r\n    gap: 70px;\r\n    align-items: center;\r\n    text-align: left;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact-links {\r\n    grid-template-columns: 1fr 1fr;\r\n    max-width: none;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact-link {\r\n    padding: 15px 18px;\r\n    background: rgba(255,255,255,.07);\r\n    border: 1px solid rgba(255,255,255,.24);\r\n    border-radius: 8px;\r\n    color: #fff;\r\n    font-size: 14px;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact-link:hover {\r\n    background: var(--ly-red);\r\n    border-color: var(--ly-red);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-contact > .ly-alert {\r\n    margin-top: 42px !important;\r\n    padding: 24px 28px;\r\n    background: rgba(255,255,255,.07);\r\n    border: 1px solid rgba(255,255,255,.16);\r\n    border-left: 4px solid var(--ly-green);\r\n  }\r\n\r\n  \/* A FAQ permanece com o desenho aprovado *\/\r\n  #leyard-logistica-reversa #perguntas-frequentes {\r\n    padding: 82px 0;\r\n    background: #f7f7f7;\r\n  }\r\n\r\n  @media (max-width: 1050px) {\r\n    #leyard-logistica-reversa .ly-grid--situations {\r\n      grid-template-columns: repeat(4, minmax(0, 1fr));\r\n    }\r\n    #leyard-logistica-reversa .ly-situation:nth-child(4) { border-right: 0; }\r\n    #leyard-logistica-reversa .ly-situation:nth-child(n+5) { border-top: 1px solid rgba(255,255,255,.16); }\r\n    #leyard-logistica-reversa .ly-situation:last-child { grid-column: span 2; }\r\n  }\r\n\r\n  @media (max-width: 820px) {\r\n    #leyard-logistica-reversa .ly-wrap { width: min(100% - 40px, 1180px); }\r\n    #leyard-logistica-reversa .ly-section { padding: 62px 0; }\r\n    #leyard-logistica-reversa .ly-overview-intro {\r\n      display: flex;\r\n      height: auto;\r\n      flex-direction: column;\r\n    }\r\n    #leyard-logistica-reversa .ly-overview-copy {\r\n      order: 1;\r\n      padding: 48px 28px;\r\n    }\r\n    #leyard-logistica-reversa .ly-editorial-image {\r\n      order: 2;\r\n      width: 100%;\r\n      height: 330px;\r\n      min-height: 330px;\r\n    }\r\n    #leyard-logistica-reversa .ly-editorial-image::after {\r\n      top: 0;\r\n      right: 0;\r\n      bottom: auto;\r\n      width: auto;\r\n      height: 4px;\r\n    }\r\n    #leyard-logistica-reversa .ly-process-visual { height: 340px; }\r\n    #leyard-logistica-reversa .ly-grid--guidance { grid-template-columns: 1fr; gap: 0; }\r\n    #leyard-logistica-reversa .ly-contact-grid { grid-template-columns: 1fr; gap: 34px; text-align: center; }\r\n  }\r\n\r\n  @media (max-width: 600px) {\r\n    #leyard-logistica-reversa .ly-wrap { width: min(100% - 28px, 1180px); }\r\n    #leyard-logistica-reversa .ly-section { padding: 50px 0; }\r\n    #leyard-logistica-reversa .ly-hero { height: 205px; }\r\n    #leyard-logistica-reversa .ly-overview-copy { padding: 42px 22px; }\r\n    #leyard-logistica-reversa .ly-overview-copy h2 { font-size: 32px; }\r\n    #leyard-logistica-reversa .ly-editorial-image { height: 250px; min-height: 250px; }\r\n    #leyard-logistica-reversa .ly-overview-panel { padding: 42px 20px; }\r\n    #leyard-logistica-reversa .ly-grid--situations { grid-template-columns: 1fr 1fr; }\r\n    #leyard-logistica-reversa .ly-situation,\r\n    #leyard-logistica-reversa .ly-situation:last-child {\r\n      grid-column: auto;\r\n      min-height: 126px;\r\n      border-top: 1px solid rgba(255,255,255,.16);\r\n    }\r\n    #leyard-logistica-reversa .ly-situation:nth-child(2n) { border-right: 0; }\r\n    #leyard-logistica-reversa .ly-situation:last-child { grid-column: span 2; }\r\n    #leyard-logistica-reversa .ly-process-visual { height: 250px; }\r\n    #leyard-logistica-reversa .ly-process-visual-caption { padding: 10px 15px; font-size: 12px; }\r\n    #leyard-logistica-reversa #como-solicitar { padding: 58px 0 54px; }\r\n    #leyard-logistica-reversa #como-solicitar .ly-heading { margin-bottom: 46px; }\r\n    #leyard-logistica-reversa .ly-steps::before { left: 29px; }\r\n    #leyard-logistica-reversa .ly-step { grid-template-columns: 58px minmax(0, 1fr); column-gap: 18px; padding-bottom: 42px; }\r\n    #leyard-logistica-reversa .ly-step-number { width: 58px; height: 58px; font-size: 21px; }\r\n    #leyard-logistica-reversa .ly-step h3 { margin-top: 3px; font-size: 22px; }\r\n    #leyard-logistica-reversa #como-solicitar > .ly-wrap > .ly-alert { margin-top: 44px; padding: 24px 22px; }\r\n    #leyard-logistica-reversa .ly-guidance-section { padding: 56px 0; }\r\n    #leyard-logistica-reversa #perguntas-frequentes { padding: 58px 0; }\r\n    #leyard-logistica-reversa .ly-contact { padding: 58px 20px; }\r\n    #leyard-logistica-reversa .ly-contact-links { grid-template-columns: 1fr; }\r\n  }\r\n\r\n  \/* Ajustes finais solicitados *\/\r\n  #leyard-logistica-reversa .ly-overview-intro,\r\n  #leyard-logistica-reversa .ly-overview-copy,\r\n  #leyard-logistica-reversa .ly-editorial-image {\r\n    background-color: #f3ece6;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-editorial-image::before {\r\n    position: absolute;\r\n    inset: 0 auto 0 0;\r\n    z-index: 1;\r\n    display: block;\r\n    width: 18%;\r\n    background: linear-gradient(90deg, #f3ece6 0%, rgba(243,236,230,.9) 28%, rgba(243,236,230,0) 100%);\r\n    pointer-events: none;\r\n    content: \"\";\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-editorial-image::after {\r\n    display: none;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-grid--situations {\r\n    display: flex;\r\n    flex-wrap: wrap;\r\n    justify-content: center;\r\n    gap: 12px;\r\n    border: 0;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation,\r\n  #leyard-logistica-reversa .ly-situation:last-child,\r\n  #leyard-logistica-reversa .ly-situation:nth-child(n) {\r\n    display: flex;\r\n    flex: 0 1 calc((100% - 36px) \/ 4);\r\n    min-height: 180px;\r\n    padding: 24px 10px;\r\n    flex-direction: column;\r\n    align-items: center;\r\n    justify-content: flex-start;\r\n    border: 0 !important;\r\n    text-align: center;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num {\r\n    width: 66px;\r\n    height: 66px;\r\n    margin: 0 auto 18px;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num svg {\r\n    width: 60px;\r\n    height: 60px;\r\n    color: #ffffff;\r\n    stroke-width: 1.65;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num svg .ly-icon-accent {\r\n    stroke: var(--ly-red);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation strong {\r\n    width: min(100%, 245px);\r\n    font-size: 18px;\r\n    line-height: 1.35;\r\n    text-align: center;\r\n  }\r\n\r\n  @media (max-width: 1050px) {\r\n    #leyard-logistica-reversa .ly-grid--situations { gap: 8px; }\r\n    #leyard-logistica-reversa .ly-situation,\r\n    #leyard-logistica-reversa .ly-situation:last-child,\r\n    #leyard-logistica-reversa .ly-situation:nth-child(n) {\r\n      flex-basis: calc((100% - 24px) \/ 4);\r\n      min-height: 165px;\r\n    }\r\n    #leyard-logistica-reversa .ly-situation strong { font-size: 17px; }\r\n  }\r\n\r\n  @media (max-width: 600px) {\r\n    #leyard-logistica-reversa .ly-situation,\r\n    #leyard-logistica-reversa .ly-situation:last-child,\r\n    #leyard-logistica-reversa .ly-situation:nth-child(n) {\r\n      flex-basis: calc((100% - 8px) \/ 2);\r\n      min-height: 150px;\r\n      padding: 20px 8px;\r\n    }\r\n    #leyard-logistica-reversa .ly-situation:last-child { flex-basis: 100%; }\r\n    #leyard-logistica-reversa .ly-situation .ly-num { width: 56px; height: 56px; margin-bottom: 14px; }\r\n    #leyard-logistica-reversa .ly-situation .ly-num svg { width: 52px; height: 52px; }\r\n    #leyard-logistica-reversa .ly-situation strong { font-size: 16px; }\r\n  }\r\n\r\n  \/* Ajustes de propor\u00e7\u00e3o, destaque dos \u00edcones e orienta\u00e7\u00f5es *\/\r\n  #leyard-logistica-reversa {\r\n    margin-top: -14px;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-intro {\r\n    grid-template-columns: minmax(0, 56fr) minmax(0, 44fr);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-copy {\r\n    padding-right: 4vw;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-copy h2 {\r\n    width: 860px;\r\n    max-width: none;\r\n    font-size: clamp(40px, 3.45vw, 54px);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-title-break {\r\n    display: block;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-copy .ly-kicker {\r\n    font-size: 13px;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-overview-copy .ly-lead,\r\n  #leyard-logistica-reversa .ly-overview-copy > p:last-child {\r\n    max-width: 690px;\r\n    font-size: 18px;\r\n    line-height: 1.62;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num {\r\n    width: 78px;\r\n    height: 78px;\r\n    margin-bottom: 20px;\r\n    background: var(--ly-red);\r\n    border: 1px solid rgba(255,255,255,.2);\r\n    border-radius: 50%;\r\n    box-shadow: 0 10px 26px rgba(215,25,32,.25);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num svg {\r\n    width: 43px;\r\n    height: 43px;\r\n    color: #fff;\r\n    stroke-width: 1.8;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-situation .ly-num svg .ly-icon-accent {\r\n    stroke: #fff;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance {\r\n    grid-template-columns: 52px minmax(0, 1fr);\r\n    gap: 18px;\r\n    align-items: center;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance .ly-num {\r\n    display: grid;\r\n    width: 46px;\r\n    height: 46px;\r\n    place-items: center;\r\n    background: var(--ly-red);\r\n    border: 0;\r\n    color: #fff;\r\n    box-shadow: 0 7px 18px rgba(215,25,32,.18);\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance .ly-num::after {\r\n    display: none;\r\n    content: none;\r\n  }\r\n\r\n  #leyard-logistica-reversa .ly-guidance .ly-num svg {\r\n    display: block;\r\n    width: 25px;\r\n    height: 25px;\r\n    fill: none;\r\n    stroke: currentColor;\r\n    stroke-width: 1.8;\r\n    stroke-linecap: round;\r\n    stroke-linejoin: round;\r\n  }\r\n\r\n  @media (max-width: 820px) {\r\n    #leyard-logistica-reversa { margin-top: -10px; }\r\n\r\n    #leyard-logistica-reversa .ly-overview-copy {\r\n      padding-right: 28px;\r\n    }\r\n\r\n    #leyard-logistica-reversa .ly-overview-copy h2 {\r\n      width: auto;\r\n      max-width: 650px;\r\n      font-size: 38px;\r\n    }\r\n\r\n    #leyard-logistica-reversa .ly-title-break {\r\n      display: none;\r\n    }\r\n\r\n    #leyard-logistica-reversa .ly-overview-copy .ly-lead,\r\n    #leyard-logistica-reversa .ly-overview-copy > p:last-child {\r\n      max-width: 650px;\r\n      font-size: 17px;\r\n    }\r\n  }\r\n\r\n  @media (max-width: 600px) {\r\n    #leyard-logistica-reversa .ly-overview-copy h2 { font-size: 34px; }\r\n    #leyard-logistica-reversa .ly-situation .ly-num { width: 64px; height: 64px; }\r\n    #leyard-logistica-reversa .ly-situation .ly-num svg { width: 35px; height: 35px; }\r\n    #leyard-logistica-reversa .ly-guidance { grid-template-columns: 46px minmax(0, 1fr); gap: 14px; }\r\n    #leyard-logistica-reversa .ly-guidance .ly-num { width: 42px; height: 42px; }\r\n    #leyard-logistica-reversa .ly-guidance .ly-num svg { width: 23px; height: 23px; }\r\n  }\r\n<\/style>\r\n\r\n<main id=\"leyard-logistica-reversa\">\r\n  <header class=\"ly-hero\">\r\n    <h1 class=\"ly-sr-only\">Log\u00edstica reversa<\/h1>\r\n    <img decoding=\"async\" src=\"https:\/\/leyard.com.br\/wp-content\/uploads\/2026\/08\/leyard-green-1-1.png\" alt=\"Log\u00edstica reversa Leyard\">\r\n  <\/header>\r\n\r\n  <section class=\"ly-section\" id=\"programa\">\r\n    <div class=\"ly-wrap\">\r\n      <div class=\"ly-overview-grid\">\r\n        <div class=\"ly-overview-intro\">\r\n          <div class=\"ly-overview-copy\">\r\n            <p class=\"ly-kicker\">Responsabilidade ambiental<\/p>\r\n            <h2>Seguran\u00e7a e rastreabilidade<span class=\"ly-title-break\"> em todas as etapas<\/span><\/h2>\r\n            <p class=\"ly-lead\">A Leyard do Brasil, comprometida com a responsabilidade ambiental, o atendimento \u00e0 legisla\u00e7\u00e3o vigente e a melhoria cont\u00ednua de seus processos, mant\u00e9m um fluxo de atendimento para o retorno de produtos comercializados pela empresa.<\/p>\r\n            <p>O processo proporciona maior seguran\u00e7a e rastreabilidade, permitindo que cada solicita\u00e7\u00e3o seja avaliada conforme as caracter\u00edsticas do produto e os requisitos t\u00e9cnicos, comerciais e ambientais aplic\u00e1veis.<\/p>\r\n          <\/div>\r\n          <figure class=\"ly-editorial-image\">\r\n            <img decoding=\"async\" src=\"https:\/\/leyard.com.br\/wp-content\/uploads\/2026\/08\/leyard-green-2.png\" alt=\"Planeta envolvido por um fluxo circular sustent\u00e1vel\">\r\n          <\/figure>\r\n        <\/div>\r\n        <div class=\"ly-overview-panel\">\r\n          <div class=\"ly-overview-panel-title\">O fluxo dever\u00e1 ser seguido em situa\u00e7\u00f5es envolvendo:<\/div>\r\n          <div class=\"ly-grid ly-grid--situations\">\r\n            <div class=\"ly-situation\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M12 3 5 6v5c0 4.6 2.8 8.5 7 10 4.2-1.5 7-5.4 7-10V6l-7-3Z\"\/><path class=\"ly-icon-accent\" d=\"m9 12 2 2 4-4\"\/><\/svg><\/span><strong>Garantia<\/strong><\/div>\r\n            <div class=\"ly-situation\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M7 7h11l-3-3\"\/><path d=\"m18 7-3 3\"\/><path class=\"ly-icon-accent\" d=\"M17 17H6l3 3\"\/><path class=\"ly-icon-accent\" d=\"m6 17 3-3\"\/><\/svg><\/span><strong>Troca<\/strong><\/div>\r\n            <div class=\"ly-situation\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M10.3 4.3 2.8 17.2A2 2 0 0 0 4.5 20h15a2 2 0 0 0 1.7-2.8L13.7 4.3a2 2 0 0 0-3.4 0Z\"\/><path class=\"ly-icon-accent\" d=\"M12 9v4\"\/><path class=\"ly-icon-accent\" d=\"M12 17h.01\"\/><\/svg><\/span><strong>Defeito<\/strong><\/div>\r\n            <div class=\"ly-situation\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M14.7 6.3a4 4 0 0 0-5-5L12 3.6 9.6 6 7.3 3.7a4 4 0 0 0 5 5l-7.9 7.9a2 2 0 0 0 2.8 2.8l7.9-7.9a4 4 0 0 0 5-5L17.8 8.8 15.4 6.4l2.3-2.3a4 4 0 0 0-3 .2Z\"\/><circle class=\"ly-icon-accent\" cx=\"6.2\" cy=\"17.8\" r=\"1.25\"\/><\/svg><\/span><strong>Assist\u00eancia t\u00e9cnica<\/strong><\/div>\r\n            <div class=\"ly-situation\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path class=\"ly-icon-accent\" d=\"M3 11v2\"\/><path class=\"ly-icon-accent\" d=\"M6 9v6\"\/><path d=\"m9 8 9-4v16l-9-4Z\"\/><path d=\"M9 16v4H6l-1-5\"\/><path class=\"ly-icon-accent\" d=\"M21 9v6\"\/><\/svg><\/span><strong>Recall<\/strong><\/div>\r\n            <div class=\"ly-situation\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path class=\"ly-icon-accent\" d=\"M12 7v5l3 2\"\/><path class=\"ly-icon-accent\" d=\"M16.5 4.5 19 2\"\/><\/svg><\/span><strong>Fim da vida \u00fatil do produto<\/strong><\/div>\r\n            <div class=\"ly-situation\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path class=\"ly-icon-accent\" d=\"m7.5 6 2-3 2 3\"\/><path d=\"M9.5 3a8.5 8.5 0 0 1 8 5\"\/><path class=\"ly-icon-accent\" d=\"m18 8 3 .2-1.6 2.5\"\/><path d=\"M21 8.2a8.5 8.5 0 0 1-3.8 8.6\"\/><path class=\"ly-icon-accent\" d=\"m17.2 16.8.8 3.1-3.1-.3\"\/><path d=\"M18 19.9a8.5 8.5 0 0 1-10.1-1.7\"\/><path class=\"ly-icon-accent\" d=\"m7.9 18.2-3 .9.2-3.2\"\/><path d=\"M5 19.1A8.5 8.5 0 0 1 6.4 7.8\"\/><\/svg><\/span><strong>D\u00favidas sobre devolu\u00e7\u00e3o, descarte ou destina\u00e7\u00e3o ambientalmente adequada<\/strong><\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"ly-section ly-section--soft\" id=\"como-solicitar\">\r\n    <div class=\"ly-wrap\">\r\n      <div class=\"ly-heading\">\r\n        <p class=\"ly-kicker\">Passo a passo<\/p>\r\n        <h2>Como solicitar o atendimento<\/h2>\r\n        <p>Siga o fluxo abaixo e aguarde as orienta\u00e7\u00f5es do SAC antes de embalar, transportar, entregar ou encaminhar qualquer produto.<\/p>\r\n      <\/div>\r\n      <div class=\"ly-steps\">\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">1<\/span>\r\n          <h3>Entre em contato com o SAC<\/h3>\r\n          <p>Entre em contato pelos canais oficiais disponibilizados nesta p\u00e1gina e informe o motivo da solicita\u00e7\u00e3o.<\/p>\r\n        <\/article>\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">2<\/span>\r\n          <h3>Apresente as informa\u00e7\u00f5es do produto<\/h3>\r\n          <p>Para agilizar o atendimento, informe, sempre que poss\u00edvel:<\/p>\r\n          <ul>\r\n            <li>Nome ou raz\u00e3o social;<\/li>\r\n            <li>CPF ou CNPJ;<\/li>\r\n            <li>Telefone e e-mail para contato;<\/li>\r\n            <li>Modelo do produto;<\/li>\r\n            <li>N\u00famero de s\u00e9rie, quando dispon\u00edvel;<\/li>\r\n            <li>N\u00famero da Nota Fiscal;<\/li>\r\n            <li>Quantidade de itens;<\/li>\r\n            <li>Endere\u00e7o onde o produto est\u00e1 localizado;<\/li>\r\n            <li>Descri\u00e7\u00e3o do defeito, da ocorr\u00eancia ou do motivo da devolu\u00e7\u00e3o;<\/li>\r\n            <li>Fotos ou v\u00eddeos, caso sejam solicitados.<\/li>\r\n          <\/ul>\r\n          <div class=\"ly-step-note\">Dependendo da natureza da solicita\u00e7\u00e3o, o SAC poder\u00e1 solicitar informa\u00e7\u00f5es ou documentos complementares.<\/div>\r\n        <\/article>\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">3<\/span>\r\n          <h3>Aguarde a an\u00e1lise<\/h3>\r\n          <p>Ap\u00f3s a abertura do atendimento, a equipe da Leyard avaliar\u00e1 as informa\u00e7\u00f5es apresentadas e verificar\u00e1 o procedimento aplic\u00e1vel.<\/p>\r\n          <p>O cliente dever\u00e1 aguardar essa an\u00e1lise antes de embalar, transportar, entregar ou encaminhar o produto.<\/p>\r\n        <\/article>\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">4<\/span>\r\n          <h3>Receba as orienta\u00e7\u00f5es<\/h3>\r\n          <p>Quando o retorno for necess\u00e1rio, o SAC informar\u00e1:<\/p>\r\n          <ul>\r\n            <li>Se o envio foi autorizado;<\/li>\r\n            <li>O endere\u00e7o indicado para recebimento;<\/li>\r\n            <li>A forma de transporte aplic\u00e1vel;<\/li>\r\n            <li>As responsabilidades relacionadas ao frete;<\/li>\r\n            <li>Como o produto dever\u00e1 ser embalado e identificado;<\/li>\r\n            <li>Quais documentos dever\u00e3o acompanhar o envio;<\/li>\r\n            <li>Os cuidados espec\u00edficos para o transporte e o manuseio.<\/li>\r\n          <\/ul>\r\n          <div class=\"ly-step-note\">Conforme o caso, o produto poder\u00e1 ser direcionado \u00e0 unidade da Leyard em Pinhais\/PR ou a outro local previamente indicado pelo SAC.<\/div>\r\n        <\/article>\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">5<\/span>\r\n          <h3>Encaminhe o produto<\/h3>\r\n          <p>Ap\u00f3s a autoriza\u00e7\u00e3o, encaminhe o produto conforme as instru\u00e7\u00f5es recebidas. O envio dever\u00e1 estar identificado com o n\u00famero do chamado e acompanhado da respectiva Nota Fiscal ou do documento fiscal indicado pelo SAC.<\/p>\r\n          <div class=\"ly-step-note\">Produtos encaminhados sem autoriza\u00e7\u00e3o, identifica\u00e7\u00e3o, documenta\u00e7\u00e3o ou em desacordo com as orienta\u00e7\u00f5es poder\u00e3o ter o recebimento impossibilitado ou apresentar atrasos durante a an\u00e1lise.<\/div>\r\n        <\/article>\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">6<\/span>\r\n          <h3>Recebimento e triagem<\/h3>\r\n          <p>Ap\u00f3s o recebimento, o produto ser\u00e1 conferido e submetido \u00e0 triagem. Quando necess\u00e1rio, tamb\u00e9m poder\u00e1 ser realizada uma avalia\u00e7\u00e3o t\u00e9cnica para verificar suas condi\u00e7\u00f5es.<\/p>\r\n        <\/article>\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">7<\/span>\r\n          <h3>Defini\u00e7\u00e3o do tratamento<\/h3>\r\n          <p>Ap\u00f3s a an\u00e1lise, a Leyard definir\u00e1 o tratamento aplic\u00e1vel, que poder\u00e1 envolver:<\/p>\r\n          <ul>\r\n            <li>Assist\u00eancia t\u00e9cnica ou reparo;<\/li>\r\n            <li>Substitui\u00e7\u00e3o;<\/li>\r\n            <li>Reaproveitamento de pe\u00e7as ou componentes;<\/li>\r\n            <li>Reciclagem;<\/li>\r\n            <li>Encaminhamento para tratamento;<\/li>\r\n            <li>Destina\u00e7\u00e3o final ambientalmente adequada.<\/li>\r\n          <\/ul>\r\n          <div class=\"ly-step-note\">A medida depender\u00e1 da natureza da solicita\u00e7\u00e3o, das condi\u00e7\u00f5es do produto e dos crit\u00e9rios aplic\u00e1veis ao atendimento.<\/div>\r\n        <\/article>\r\n        <article class=\"ly-step\">\r\n          <span class=\"ly-step-number\">8<\/span>\r\n          <h3>Conclus\u00e3o do atendimento<\/h3>\r\n          <p>O SAC informar\u00e1 ao cliente a conclus\u00e3o da an\u00e1lise ou as pr\u00f3ximas provid\u00eancias necess\u00e1rias.<\/p>\r\n          <p>O n\u00famero do chamado dever\u00e1 ser utilizado em todos os contatos relacionados \u00e0 solicita\u00e7\u00e3o.<\/p>\r\n        <\/article>\r\n      <\/div>\r\n      <div class=\"ly-alert\">\r\n        <span class=\"ly-alert-icon\">!<\/span>\r\n        <div>\r\n          <h3>N\u00e3o envie o produto sem autoriza\u00e7\u00e3o<\/h3>\r\n          <p>Antes de embalar, transportar ou encaminhar o equipamento, aguarde a avalia\u00e7\u00e3o e as instru\u00e7\u00f5es formais do SAC da Leyard.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"ly-section ly-guidance-section\" id=\"orientacoes\">\r\n    <div class=\"ly-wrap\">\r\n      <div class=\"ly-heading\">\r\n        <p class=\"ly-kicker\">Antes do envio<\/p>\r\n        <h2>Orienta\u00e7\u00f5es importantes<\/h2>\r\n      <\/div>\r\n      <div class=\"ly-grid ly-grid--guidance\">\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M12 3 5 6v5c0 4.6 2.8 8.5 7 10 4.2-1.5 7-5.4 7-10V6l-7-3Z\"\/><path d=\"M9 12h6\"\/><\/svg><\/span><p>N\u00e3o encaminhe produtos sem autoriza\u00e7\u00e3o pr\u00e9via do SAC.<\/p><\/article>\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M20 10c0 5-8 11-8 11S4 15 4 10a8 8 0 1 1 16 0Z\"\/><path d=\"m9 10 2 2 4-4\"\/><\/svg><\/span><p>N\u00e3o envie o produto para endere\u00e7o que n\u00e3o tenha sido confirmado pela equipe da Leyard.<\/p><\/article>\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M20 13 13 20 4 11V4h7Z\"\/><circle cx=\"8.5\" cy=\"8.5\" r=\"1\"\/><path d=\"M12 8h5M12 12h4\"\/><\/svg><\/span><p>Identifique a embalagem com o n\u00famero do chamado.<\/p><\/article>\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"m4 8 8-4 8 4-8 4Z\"\/><path d=\"M4 8v8l8 4 8-4V8M12 12v8\"\/><path d=\"m15.5 5.8-8 4\"\/><\/svg><\/span><p>Encaminhe somente os produtos, as pe\u00e7as e os acess\u00f3rios relacionados ao atendimento.<\/p><\/article>\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M6 3h9l3 3v15H6Z\"\/><path d=\"M15 3v4h4M9 11h6M9 15h6M9 18h4\"\/><\/svg><\/span><p>Providencie a Nota Fiscal ou o documento fiscal indicado pelo SAC.<\/p><\/article>\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M3 7h11v10H3Z\"\/><path d=\"M14 10h4l3 3v4h-7Z\"\/><circle cx=\"7\" cy=\"18\" r=\"2\"\/><circle cx=\"18\" cy=\"18\" r=\"2\"\/><path d=\"M6 4h5\"\/><\/svg><\/span><p>Siga as orienta\u00e7\u00f5es de embalagem, transporte e manuseio.<\/p><\/article>\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M7 7h10l-1 14H8Z\"\/><path d=\"M5 7h14M9 7V4h6v3M10 11v6M14 11v6M4 4l16 16\"\/><\/svg><\/span><p>N\u00e3o descarte equipamentos eletroeletr\u00f4nicos junto aos res\u00edduos comuns.<\/p><\/article>\r\n        <article class=\"ly-guidance\"><span class=\"ly-num\" aria-hidden=\"true\"><svg viewbox=\"0 0 24 24\"><path d=\"M4 13v-2a8 8 0 0 1 16 0v2\"\/><path d=\"M4 12H2v5h4v-5ZM20 12h2v5h-4v-5ZM18 19c-1 2-3 2-5 2\"\/><circle cx=\"12\" cy=\"21\" r=\"1\"\/><\/svg><\/span><p>Em caso de d\u00favida, entre em contato com o SAC antes de realizar qualquer procedimento.<\/p><\/article>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"ly-section ly-section--soft\" id=\"perguntas-frequentes\">\r\n    <div class=\"ly-wrap\">\r\n      <div class=\"ly-heading\">\r\n        <p class=\"ly-kicker\">Tire suas d\u00favidas<\/p>\r\n        <h2>Perguntas frequentes<\/h2>\r\n        <p>Clique sobre uma pergunta para visualizar a resposta.<\/p>\r\n      <\/div>\r\n      <div class=\"ly-faq-list\">\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">1<\/span>Quando devo acionar o SAC?<\/summary><div class=\"ly-faq-answer\"><p>O SAC dever\u00e1 ser acionado em situa\u00e7\u00f5es relacionadas \u00e0 garantia, troca, defeito, assist\u00eancia t\u00e9cnica, recall, fim da vida \u00fatil do produto ou d\u00favidas sobre devolu\u00e7\u00e3o, descarte e destina\u00e7\u00e3o ambientalmente adequada.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">2<\/span>Como fa\u00e7o a solicita\u00e7\u00e3o?<\/summary><div class=\"ly-faq-answer\"><p>Entre em contato com o SAC pelos canais oficiais informados nesta p\u00e1gina. Apresente a identifica\u00e7\u00e3o do solicitante, os dados do produto e o motivo da solicita\u00e7\u00e3o.<\/p><p>Quando poss\u00edvel, informe tamb\u00e9m o modelo, o n\u00famero de s\u00e9rie, a quantidade de itens e o n\u00famero da Nota Fiscal. O SAC poder\u00e1 solicitar fotos, v\u00eddeos ou documentos complementares para auxiliar na avalia\u00e7\u00e3o.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">3<\/span>Posso enviar o produto diretamente?<\/summary><div class=\"ly-faq-answer\"><p>N\u00e3o. O produto somente dever\u00e1 ser encaminhado ap\u00f3s a avalia\u00e7\u00e3o e a autoriza\u00e7\u00e3o do SAC.<\/p><p>O envio sem autoriza\u00e7\u00e3o pr\u00e9via poder\u00e1 impossibilitar o recebimento do produto ou ocasionar atrasos na identifica\u00e7\u00e3o e na an\u00e1lise da solicita\u00e7\u00e3o.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">4<\/span>Como ser\u00e1 definido o envio?<\/summary><div class=\"ly-faq-answer\"><p>Ap\u00f3s analisar a solicita\u00e7\u00e3o, o SAC informar\u00e1 se o envio foi autorizado, o endere\u00e7o de recebimento, a forma de transporte, as responsabilidades relacionadas ao frete e os documentos necess\u00e1rios.<\/p><p>As instru\u00e7\u00f5es poder\u00e3o variar conforme o tipo de atendimento, as caracter\u00edsticas do produto, a quantidade de itens e o local onde o material se encontra.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">5<\/span>Para onde o produto ser\u00e1 enviado?<\/summary><div class=\"ly-faq-answer\"><p>O endere\u00e7o ser\u00e1 informado pelo SAC ap\u00f3s a autoriza\u00e7\u00e3o. Conforme o caso, o produto poder\u00e1 ser encaminhado \u00e0 unidade da Leyard em Pinhais\/PR ou a outro local previamente indicado.<\/p><p>N\u00e3o envie o produto para qualquer endere\u00e7o sem a confirma\u00e7\u00e3o do SAC.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">6<\/span>Quem paga o frete?<\/summary><div class=\"ly-faq-answer\"><p>A responsabilidade pelo transporte ser\u00e1 definida pelo SAC conforme a natureza da solicita\u00e7\u00e3o e as condi\u00e7\u00f5es aplic\u00e1veis a cada caso, como garantia, assist\u00eancia t\u00e9cnica, log\u00edstica reversa, descarte ou recall.<\/p><p>O cliente dever\u00e1 aguardar essa defini\u00e7\u00e3o antes de contratar ou realizar o transporte.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">7<\/span>\u00c9 necess\u00e1rio enviar Nota Fiscal?<\/summary><div class=\"ly-faq-answer\"><p>Sim. Ap\u00f3s a autoriza\u00e7\u00e3o, o SAC informar\u00e1 qual Nota Fiscal ou documento fiscal dever\u00e1 acompanhar o produto.<\/p><p>O cliente dever\u00e1 seguir as orienta\u00e7\u00f5es recebidas e n\u00e3o realizar o envio sem a documenta\u00e7\u00e3o indicada. A aus\u00eancia do documento poder\u00e1 impossibilitar o recebimento ou ocasionar atrasos no atendimento.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">8<\/span>Como devo embalar o produto?<\/summary><div class=\"ly-faq-answer\"><p>Para ajudar a preservar a integridade do equipamento durante o transporte:<\/p><ul><li>Utilize uma embalagem resistente e compat\u00edvel com o tamanho e o peso do item;<\/li><li>Proteja adequadamente o equipamento com pl\u00e1stico-bolha, espuma ou material equivalente;<\/li><li>Evite espa\u00e7os vazios que permitam a movimenta\u00e7\u00e3o do produto dentro da embalagem;<\/li><li>Identifique a parte externa da embalagem com o n\u00famero do chamado;<\/li><li>Envie somente os produtos e os acess\u00f3rios relacionados ao atendimento;<\/li><li>Siga as orienta\u00e7\u00f5es espec\u00edficas fornecidas pelo SAC, quando aplic\u00e1vel.<\/li><\/ul><p>Em caso de d\u00favida, consulte o SAC antes de realizar a embalagem.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">9<\/span>Como acompanho o andamento da solicita\u00e7\u00e3o?<\/summary><div class=\"ly-faq-answer\"><p>Ap\u00f3s a abertura do atendimento, ser\u00e1 gerado um n\u00famero de chamado. Esse n\u00famero dever\u00e1 ser informado em todos os contatos com o SAC para consulta sobre o andamento da solicita\u00e7\u00e3o.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">10<\/span>Qual \u00e9 o prazo para an\u00e1lise?<\/summary><div class=\"ly-faq-answer\"><p>O prazo poder\u00e1 variar conforme o tipo de equipamento, a quantidade de itens, a complexidade do caso e a necessidade de testes ou avalia\u00e7\u00f5es complementares.<\/p><p>Ap\u00f3s o recebimento e a triagem, o SAC poder\u00e1 fornecer informa\u00e7\u00f5es sobre a continuidade do atendimento. Sempre que necess\u00e1rio, o cliente ser\u00e1 comunicado sobre atualiza\u00e7\u00f5es relevantes.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">11<\/span>O que acontece depois que o produto \u00e9 recebido?<\/summary><div class=\"ly-faq-answer\"><p>O produto ser\u00e1 conferido e submetido \u00e0 triagem. Quando aplic\u00e1vel, tamb\u00e9m ser\u00e1 realizada uma avalia\u00e7\u00e3o t\u00e9cnica.<\/p><p>Ap\u00f3s a an\u00e1lise, a Leyard definir\u00e1 o tratamento adequado, que poder\u00e1 envolver assist\u00eancia t\u00e9cnica, reparo, substitui\u00e7\u00e3o, reaproveitamento, reciclagem ou destina\u00e7\u00e3o final ambientalmente adequada.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">12<\/span>Quais produtos s\u00e3o aceitos?<\/summary><div class=\"ly-faq-answer\"><p>O fluxo aplica-se exclusivamente aos produtos comercializados pela Leyard do Brasil.<\/p><p>A aceita\u00e7\u00e3o ser\u00e1 confirmada pelo SAC ap\u00f3s a identifica\u00e7\u00e3o do equipamento e a an\u00e1lise das informa\u00e7\u00f5es apresentadas.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">13<\/span>Posso enviar produtos de outras marcas?<\/summary><div class=\"ly-faq-answer\"><p>N\u00e3o. Produtos de outras marcas ou itens que n\u00e3o estejam relacionados ao chamado n\u00e3o dever\u00e3o ser inclu\u00eddos no envio.<\/p><p>Caso o equipamento possua pe\u00e7as ou acess\u00f3rios de terceiros, informe essa condi\u00e7\u00e3o ao SAC antes de encaminh\u00e1-lo.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">14<\/span>Posso entregar o produto pessoalmente?<\/summary><div class=\"ly-faq-answer\"><p>A entrega presencial somente poder\u00e1 ocorrer mediante autoriza\u00e7\u00e3o pr\u00e9via do SAC, no endere\u00e7o, na data e no hor\u00e1rio informados durante o atendimento.<\/p><p>N\u00e3o compare\u00e7a \u00e0 unidade da Leyard ou a outro local de recebimento sem autoriza\u00e7\u00e3o.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">15<\/span>Posso enviar mais de um produto no mesmo chamado?<\/summary><div class=\"ly-faq-answer\"><p>Essa possibilidade depender\u00e1 do tipo de produto, da quantidade de itens e do motivo da solicita\u00e7\u00e3o. Informe todos os equipamentos ao SAC. A equipe orientar\u00e1 se eles poder\u00e3o ser reunidos no mesmo atendimento ou se ser\u00e1 necess\u00e1rio abrir chamados separados.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">16<\/span>O produto precisa estar completo?<\/summary><div class=\"ly-faq-answer\"><p>O SAC informar\u00e1 quais equipamentos, pe\u00e7as e acess\u00f3rios dever\u00e3o acompanhar o envio.<\/p><p>N\u00e3o encaminhe cabos, controles, suportes, pe\u00e7as ou outros acess\u00f3rios que n\u00e3o tenham sido solicitados.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">17<\/span>Posso desmontar o produto antes do envio?<\/summary><div class=\"ly-faq-answer\"><p>N\u00e3o desmonte, quebre ou retire componentes sem orienta\u00e7\u00e3o pr\u00e9via. A desmontagem inadequada pode provocar danos, dificultar a an\u00e1lise e gerar riscos durante o manuseio e o transporte.<\/p><p>Caso o produto j\u00e1 esteja desmontado ou incompleto, informe essa condi\u00e7\u00e3o ao SAC.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">18<\/span>O que fazer se o produto estiver quebrado ou apresentar risco?<\/summary><div class=\"ly-faq-answer\"><p>Informe imediatamente ao SAC caso o equipamento apresente vidro quebrado, partes cortantes, deforma\u00e7\u00f5es, sinais de superaquecimento, odor incomum, vazamento ou qualquer outra condi\u00e7\u00e3o que possa representar risco.<\/p><p>N\u00e3o manuseie nem transporte o produto antes de receber as orienta\u00e7\u00f5es necess\u00e1rias.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq ly-faq--green\"><summary><span class=\"ly-faq-index\">19<\/span>Posso descartar o produto no lixo comum?<\/summary><div class=\"ly-faq-answer\"><p>N\u00e3o. Equipamentos eletroeletr\u00f4nicos n\u00e3o devem ser descartados junto aos res\u00edduos comuns.<\/p><p>Entre em contato com o SAC para receber as orienta\u00e7\u00f5es relacionadas \u00e0 devolu\u00e7\u00e3o ou \u00e0 destina\u00e7\u00e3o ambientalmente adequada.<\/p><\/div><\/details>\r\n        <details class=\"ly-faq\"><summary><span class=\"ly-faq-index\">20<\/span>A abertura do chamado garante troca ou atendimento gratuito?<\/summary><div class=\"ly-faq-answer\"><p>N\u00e3o. A abertura do chamado inicia o processo de avalia\u00e7\u00e3o, mas n\u00e3o representa aprova\u00e7\u00e3o autom\u00e1tica de troca, reparo gratuito, ressarcimento ou cobertura em garantia.<\/p><p>A defini\u00e7\u00e3o ser\u00e1 realizada ap\u00f3s a an\u00e1lise das informa\u00e7\u00f5es, das condi\u00e7\u00f5es do produto e dos crit\u00e9rios aplic\u00e1veis ao atendimento.<\/p><\/div><\/details>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n\r\n  <section class=\"ly-section\" id=\"canais-atendimento\">\r\n    <div class=\"ly-wrap\">\r\n      <div class=\"ly-contact\">\r\n        <div class=\"ly-contact-grid\">\r\n          <div>\r\n            <p class=\"ly-kicker\">Fale com a Leyard<\/p>\r\n            <h2>Canais de atendimento<\/h2>\r\n            <p>Para abrir uma solicita\u00e7\u00e3o ou esclarecer d\u00favidas, entre em contato com o SAC da Leyard.<\/p>\r\n            <p class=\"ly-contact-small\"><strong>Hor\u00e1rio de atendimento:<\/strong> segunda a sexta-feira, das 8h \u00e0s 18h.<\/p>\r\n          <\/div>\r\n          <div class=\"ly-contact-links\">\r\n            <a class=\"ly-contact-link\" href=\"https:\/\/leyard.com.br\/\" target=\"_blank\" rel=\"noopener\">Site: www.leyard.com.br<\/a>\r\n            <a class=\"ly-contact-link\" href=\"https:\/\/outlook.office.com\/mail\/deeplink\/compose?to=sac.brasil%40leyardgroup.com&amp;subject=Solicita%C3%A7%C3%A3o%20de%20Log%C3%ADstica%20Reversa\" target=\"_blank\" rel=\"noopener\">E-mail: sac.brasil@leyardgroup.com<\/a>\r\n            <a class=\"ly-contact-link\" href=\"https:\/\/wa.me\/5541991416788?text=Ol%C3%A1%2C%20gostaria%20de%20informa%C3%A7%C3%B5es%20sobre%20log%C3%ADstica%20reversa.\" target=\"_blank\" rel=\"noopener\">WhatsApp: (41) 99141-6788<\/a>\r\n            <a class=\"ly-contact-link\" href=\"https:\/\/wa.me\/5541991974993?text=Ol%C3%A1%2C%20gostaria%20de%20informa%C3%A7%C3%B5es%20sobre%20log%C3%ADstica%20reversa.\" target=\"_blank\" rel=\"noopener\">WhatsApp: (41) 99197-4993<\/a>\r\n          <\/div>\r\n        <\/div>\r\n        <div class=\"ly-alert\" style=\"margin-top:28px;\">\r\n          <span class=\"ly-alert-icon\">\u2713<\/span>\r\n          <div>\r\n            <h3>Tenha os dados do produto em m\u00e3os<\/h3>\r\n            <p>Caso o atendimento j\u00e1 tenha sido iniciado, informe o n\u00famero do chamado em todos os contatos com o SAC.<\/p>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/section>\r\n<\/main>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Log\u00edstica reversa Responsabilidade ambiental Seguran\u00e7a e rastreabilidade em todas as etapas A Leyard do Brasil, comprometida com a responsabilidade ambiental, o atendimento \u00e0 legisla\u00e7\u00e3o vigente e a melhoria cont\u00ednua de seus processos, mant\u00e9m um fluxo de atendimento para o retorno de produtos comercializados pela empresa. O processo proporciona maior seguran\u00e7a e rastreabilidade, permitindo que cada [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-6464","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/pages\/6464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/comments?post=6464"}],"version-history":[{"count":12,"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/pages\/6464\/revisions"}],"predecessor-version":[{"id":6482,"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/pages\/6464\/revisions\/6482"}],"wp:attachment":[{"href":"https:\/\/leyard.com.br\/esp\/wp-json\/wp\/v2\/media?parent=6464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}